How to talk to a customer and make good tips! | How to be a good server or waiter

Waiting Tables Video Masterclass Here:

As a waiter or server, if you can learn how to talk to a customer and make small talk, then you’re well on your way on increasing your check average and making good tips. Better tips come from customers who are happy and feel like they got great service and treatment.

How to start a conversation with your customers | How to make small talk with a customer

1. Know your restaurant and your surroundings.

What is the location of your restaurant? Are you in a hotel? Are you in a area with a lot of tourism? Is this a regular neighborhood restaurant with regulars? Is this restaurant inside a large mall or shopping center? Is this the kind of large corporate chain restaurant that’s on the side of the freeway?

2. Every customer is different, with a different personality, and experiencing different emotions that day.

Part of having empathy is understanding that human beings are complex but are usually motivated by simple things. You will have to test the waters and adapt.

3. Be prepared to smile. Be prepared to talk. About anything.

Readiness is spontaneity. Human communication should not be scripted, because we know the difference. Walking around with a forced smile is strange and people will often view it as fake. But if you are prepared to smile and prepared to laugh and prepared to engage in spontaneous conversation, then you are ready to communicate and connect with another human being.

4. Look for a easy opportunity to ask a genuine caring question about the person, like when you are dropping their drinks.

It should be relevant to here and now. For observational. You can ask them how is your day going or getting some good shopping done today if they have bags. Make the comment positive, innocent and harmless, this demonstrates that you are open to talking with them. Now even if they don’t engage in conversation with you, You have at least tried to meet them halfway. This is enough for most people.

5. Be confident.

This is always easier said than done if you’re like 80% of the Earth’s population. But your confidence can come from knowing and understanding how to make small talk work for you. This takes the courage to try and to try consistently. The majority of communication is nonverbal. So if you feel good about your self and you are happy, and you genuinely have feelings of concern for your patrons, and if you will make even the slightest attempt at small talk if nothing else for fun or practice, you will open your tables to a world of potential conversation and it will happen effortlessly.

This is a good book I have read for confidence and anxiety:

For other tips on how to be a good server watch

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  1. Jessie Garcia
    January 22, 2016

    Huge fan

  2. Chloe L
    January 31, 2016

    Thanks for the video! It encouraged me a lot. I got a new job working at a restaurant. I needed some more advices though I had some experience as a server. What would you suggest to finish a conversation with customers, when other customers just walked in or getting phone calls etc 🙂

  3. Armand Meredith
    March 16, 2016

    Share the love! I learned something.

  4. Hunter Albright
    March 23, 2016

    You are fantastic! I love that you tie in exercise and good eating. Everything is interrelated.

  5. Milli Mango
    March 27, 2016

    Great video:) thanks for the tips

  6. MS
    March 27, 2016


  7. Matthew Eaglefeather
    May 17, 2016

    One thing that will get you great tips is extremely easy and short. At the end of the customers meal, pick out one individual with a nice ring, watch, hair decoration, clothing item, purse and tell them how much you love the design, color, etc. Be sincere and ask where it was purchased and the fact you like it so much. You will receive more in tips than anything I have ever used. Be sincere, be genuine. It is a sure bet every time. Works great on couples.

  8. Bruno Millalaf
    May 18, 2016

    This is great video! wish i would have watched this when I started way back lol

  9. Peyton Stoner
    July 2, 2016

    Ask "is this your first time here?" At the restaurant

  10. Michelle Acosta
    November 10, 2016

    Thanks for these videos! I watch your channel and I apply your teachings to my practices. I work at an upscale restaurant inside of a Country Club and I always want to improve my skills as a server. I started at a regular diner with very zero experience and overtime I grew out from being the unorganized forgetful waitress who gets easily overwhelmed and can't keep a clear mentality, in fact I'm a very timid person in general so the job itself portrays great challenges for me. So far I've been studying and practicing and my turn out is great! Thanks again for the helpful tips!

  11. Mike Vasquez
    December 7, 2016

    thanks for the tips

  12. Payton Thompson
    December 10, 2016

    Great tips. I'm very introverted and serving can be hard sometimes for me, but this was a great video and gave me sone good ideas of how to open up and talk to others. Thank you!

  13. Jessica Eaker
    February 6, 2017

    The Four Agreements ❤️

  14. Fukc Off
    February 23, 2017

    Do your side work and quit worrying so much about your tips. Hiya!

  15. Eric Gumble
    March 6, 2017

    Here is a new one for ya…(maybe). I've been currently working at a popular local restaurant. I'm only 9 months in as a brand new server on dinner shifts but also have a ton of personal customer service experience as I previously managed a successful mom & pop bowling center for 15 years. I love the people I work with (although I'm a general lover of people so I see past alot), but I'm still just part time. I've currently been head-hunted by 2 other local restaurants for full-time shift positions. My question would be this….move to a new locale without knowledge of how the operations run or if I would necessarily like it..just based on full-time?…..or stick with what I know here and wait for the better, full-time shifts? Thanks man. Appreciate your videos.

  16. adam m
    March 9, 2017

    How to be fake

  17. Raven Treat
    August 17, 2017

    I'm actually going to start my first job at ken's pizza this week, very scared. But after watching this I feel like I won't make to must of a dork of myself XD

  18. Reynaldo Balmes
    November 10, 2017

    Just subscribed. Great info and most people don’t realize the simple things make the biggest difference

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